Summary

Throughout this chapter, you've acquired a few new skills that should add to your understanding of the component products, integration methodologies, and customer data model we've established so far in the book.

You should now understand the resources that are available from Salesforce in the form of multi-cloud solution kits that cover core business use cases. You now know how to interpret them, including understanding the overall solution architecture, workflow, and design.

Using Packt Gear, you've also seen how to take a provided solution kit and adapt it for a real organization's needs. When it comes to integrating chat bots and agent-supported chats, this means understanding how to expand on the capabilities of live agents and chat bots when Salesforce Order Management is being used or when custom objects in the Salesforce Platform are part of the solution.

With Capturing revenue with abandonment journeys, you learned how to drill down deeper...