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Robotic Process Automation Projects

You're reading from   Robotic Process Automation Projects Build real-world RPA solutions using UiPath and Automation Anywhere

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Product type Paperback
Published in May 2020
Publisher Packt
ISBN-13 9781839217357
Length 388 pages
Edition 1st Edition
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Authors (3):
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Ivan Loncar Ivan Loncar
Author Profile Icon Ivan Loncar
Ivan Loncar
Arun Kumar Asokan Arun Kumar Asokan
Author Profile Icon Arun Kumar Asokan
Arun Kumar Asokan
Nandan Mullakara Nandan Mullakara
Author Profile Icon Nandan Mullakara
Nandan Mullakara
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Table of Contents (14) Chapters Close

Preface 1. Getting Started with Robotic Process Automation 2. Help Desk Ticket Generation FREE CHAPTER 3. CRM Automation 4. Moderating Social Media Using AI 5. Purchase Order Processing with UiPath ReFramework 6. Completing an RPA Challenge 7. Sales Order Processing 8. ERP User Administration 9. Employee Emergency Notifications 10. Using AI and RPA for Invoice Processing 11. Other Books You May Enjoy Appendix A and B for UiPath 1. Appendix: Looking Forward and Next Steps

Project overview

We will automate the creation of help desk tickets using data from an Excel sheet. 

In this project, once the bot is invoked, it will check whether there are new request files available to process. If available, the bot will read the ticket data from this spreadsheet. The data is then used to create support tickets in the Zoho Desk application.

Here is the high-level workflow for the project:

We believe it should take you around 1 hour to build and run this first project. Obviously, the amount of time it will take will vary depending on your background. 

Now, let's dive into the details and step through the creation of the automation. 

You have been reading a chapter from
Robotic Process Automation Projects
Published in: May 2020
Publisher: Packt
ISBN-13: 9781839217357
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