Configuring a sentiment analysis flow

As you learned earlier in this chapter, sentiment analysis provides a mechanism to evaluate content’s tone and provide an output. To address the business scenario of responding to negative customer feedback, you can use a sentiment analysis flow to process messages that are received by the shared mailbox.

What do I do if I’m stuck?

If you run into a roadblock for some reason (can’t find a feature, an option isn’t showing up, or something is unclear), help is only a click away! You can download this chapter’s artifacts from our GitHub site: https://github.com/PacktPublishing/Power-Platform-and-the-AI-Revolution.

Let’s create the flow:

1. Navigate to the Power Automate Maker Portal (https://make.powerautomate.com).
2. From the navigation menu, select Create.
3. Under Start from blank, select Automated cloud flow:

Figure 6.8 – Starting a new flow

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