Opening support requests

Just like any other issue with Azure, you can open support requests for Linux on Azure as well. It only makes sense up to a certain point to try to analyze or fix the problem yourself. The best part is both Red Hat and SUSE offer integrated co-located support. This benefits customers as they don't have to open multiple cases—opening a single case with support would suffice. In fact, the Red Hat and SUSE Support Engineers sit in the same office as the Microsoft Support Team, which ensures faster resolution.

The New support request feature (shown in Figure 6.15) on the Azure portal is easy to use and can guide you through opening the request with all the relevant information. This helps the support staff to get a clear picture of the problem from the beginning.

You can find the request tool in the left-hand menu for the VM that you are having an issue with, shown as follows:

Figure 6.15: New support request

In this...