Configuring how long to keep your SCSM data
This recipe provides the steps required to configure how long SCSM retains the data presented in the console. We will also provide steps on how long to retain data for historical use.
Getting ready
You need to ensure you have successfully installed the SCSM product, are a user in the SCSM Administrators role, and have the SCSM console open.
How to do it...
The following steps will guide you through the process of configuring the retention period in SCSM:
Navigate to Service Manager Console | Administration | Settings | Data Retention Settings and click on Properties under Tasks, as shown in the following screenshot:
Select Work Items | Review and adjust retention times (in days) to reflect how long the items should be kept in the SCSM database:
Select History | Review and adjust the history retention times (in days) to reflect how long the history of items should be kept in the SCSM database:
Click on OK to confirm the data retention settings.
