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Mastering Microsoft Dynamics CRM 2016

You're reading from   Mastering Microsoft Dynamics CRM 2016 An advanced guide for effective Dynamics CRM customization and development

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Product type Paperback
Published in Nov 2017
Publisher Packt
ISBN-13 9781786466617
Length 402 pages
Edition 1st Edition
Languages
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Toc

Table of Contents (13) Chapters Close

Preface 1. History of Dynamics CRM FREE CHAPTER 2. Working with Sales 3. Working with Services 4. Working with Marketing 5. Working with the XRM Framework 6. Analytics with CRM 7. Workflow Development with Dynamics CRM 8. Client-Side Scripting 9. Enhancements for Mobile 10. Plugin Development with Dynamics CRM 11. Business Process Flows and Business Rules 12. New Features in CRM 2016

Scenario walkthrough


The following scenario illustrates how business rules are managed in Dynamics CRM. For ease of understanding, we will continue with the same school management scenario that we had explored in Chapter 5, Working with the XRM Framework.

Scenario

The teacher of a class wishes to highlight some key student information to the school staff whenever they open a student's record. The following are the conditions and the corresponding messages the teacher wishes to be displayed:

  • If the attendance of the student is less than 60 percent and the final year score is less than 50 percent, then the following message should be displayed:Student attendance as well as marks are below expectation.
  • If only the final year score is less than 50 percent, then the following message should be displayed:Student performance is below the expected level.
  • If only the attendance is below 50 percent, then the following message should be displayed:Student attendance is below the expected level.

The student...

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