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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

Journals and the Activity formatter


Journal fields technically don't store data in the table that the Journal field is on, but instead, create entries in the Journal Entries [sys_journal_field]table. These journal entries, along with other values corresponding to changes to audited fields from the Sys Audits [sys_audit], History [sys_history_line], and Record History[sys_history_set]tables, are displayed in the Activity formatter.

Tip

Journal fields only work on audited tables. Adding such a field will modify a non-audited table's System Dictionary entry so that it becomes audited.

There are three types of Journal field that you can add to your forms: journal_list, journal, and journal_input.

Journal_list fields don't actually store data, but are used more like formatters. If you visit the dictionary record for a journal_list field (such as when you're creating it), you can navigate to the Advanced view using the Advanced view UI action on the dictionary form. On the Advanced view, you'll...

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