Questions
Let's now recap some of what we have learned throughout this chapter:
- Which model helps define a timeline rather than implement a framework?
a. Rogers' technology adoption curve
b. The ADKAR model
c. Kotter's change management model
d. The EASIER model
- What is generally the most important step for effective change?
a. Identifying what needs to be improved
b. Improvement
c. Communication
d. Celebrating success