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CompTIA CASP+ CAS-004 Certification Guide
CompTIA CASP+ CAS-004 Certification Guide

CompTIA CASP+ CAS-004 Certification Guide: Develop CASP+ skills and learn all the key topics needed to prepare for the certification exam

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CompTIA CASP+ CAS-004 Certification Guide

Chapter 1: Designing a Secure Network Architecture

Security professionals need to analyze security requirements and objectives to ensure an appropriate, secure network architecture for a new or existing network and to provide the appropriate authentication and authorization controls.

Designing a modern enterprise network has many practical and security challenges. De-perimeterization means that access to information systems may be made from devices outside of the enterprise network. The types of devices can range from a handheld smartphone used to access a customer record to an Internet of Things (IoT) device transmitting telemetry data to a critical monitoring dashboard.

Regulatory or industry compliance may require strict network segmentation between processes and business units (BUs).

It is important to consider all the threat actors when you plan your network—think Defense in Depth (DiD).

This first chapter is an essential building block for the following chapters. It is the information systems on our networks that provide the data and services for an enterprise.

In this chapter, we will cover the following topics:

  • Physical and virtual network and security devices
  • Application- and protocol-aware technologies
  • Advanced network design
  • Network management and monitoring tools
  • Advanced configuration of network devices
  • Security zones

Physical and virtual network and security devices

For the certification exam, it is important that you understand the strengths and weaknesses of all the proposed network devices/appliances, the correct placement of network devices for maximum effect, and the required security configuration.

OSI model

No introduction to networking would be complete without a brief introduction to the Open Systems Interconnection (OSI) 7-layer model. As we move through the chapters, you will occasionally see references to layers. This has become a standard reference model and it allows for different vendors to implement services, protocols, and hardware using this reference model. Throughout the book, we will discuss applications, services, protocols, and appliances that sit at different layers within the model. Although the CompTIA Advanced Security Professional 004 (CASP 004) exam will not be testing your knowledge specifically (OSI is not a listed objective), it can be useful as a reference aid when we discuss networking subjects. The model is not actually defining a complete working network model—it is a conceptual model. For example, to fully understand the details of the Simple Mail Transport Protocol (SMTP), you would need to gain access to Internet Engineering Task Force (IETF) Request for Comments (RFC) documents. Imagine you are looking to manufacture network cables to meet Category 6 (CAT 6) standards—you could access International Organization for Standardization/International Electrotechnical Commission (ISO/IEC 11801) standards documentation. See the following screenshot for an overview of the OSI 7-layer model:

Figure 1.1 – OSI 7-layer model

Figure 1.1 – OSI 7-layer model

Vulnerabilities may exist across multiple layers within the OSI model. For example, we may be vulnerable to Man-in-the-Middle (MITM) attacks on our layer 2 switch. We will take a look at the many different threats that may impact an enterprise network throughout the book.

Unified threat management

A unified threat management (UTM) appliance offers firewall functionality and many additional security functions; it is deployed as a single security appliance or software solution. This security solution offers a comprehensive suite of security features all in a single package. While this is a good solution for small enterprises with limited resources (limited staff and limited budget), it does not offer the DiD required by enterprise customers.

UTMs may include a significant number of converged security features, but not necessarily all of the following:

  • Network firewall
  • Intrusion detection system (IDS)
  • Intrusion prevention system (IPS)
  • Deep packet inspection (DPI)
  • Data loss prevention (DLP)
  • Anti-virus capability
  • Web application firewall (WAF)
  • Web proxy and content filtering
  • Spam filtering
  • Security information and event management (SIEM)

The following screenshot shows the combined security features supported on a UTM appliance:

Figure 1.2 – UTM appliance

Figure 1.2 – UTM appliance

Advantages

UTM has the following advantages:

  • Reduction in management actions (compare the scenario of a small information technology (IT) security team managing and monitoring multiple security appliances)
  • Reduced footprint in the data center (less hardware)
  • Less cost

Disadvantages

UTM has the following disadvantages.

  • Risk from a single point of failure (SPOF) (limited hardware resources are providing many services)
  • Negative performance impact on a network due to the workload handled by the device

IDS/IPS

Intrusion detection is an essential security function, typically implemented on the perimeter to protect your organization from incoming threats. It will alert the security team to inbound threats.

Intrusion prevention is the process of performing intrusion detection and then stopping detected incidents. These security measures are available as IDS and IPS. Active protection is the more commonly adopted approach, meaning a network intrusion prevention system (NIPS) will be seen protecting most enterprise networks.

IDS and IPS constantly watch your network, identifying possible incidents and logging information about them, stopping incidents, and reporting them to security administrators. In addition, some networks use IDS/IPS for identifying problems with security policies and deterring individuals from violating security policies. IDS/IPS have become a necessary addition to the security infrastructure of most organizations, precisely because they can stop attackers while they are gathering information about your network.

Examples of intrusions

Indicators of compromise (IOCs) can be unusual traffic, attacks against protocols (such as high volumes of Internet Control Message Protocol (ICMP) traffic), and malicious payloads. The result could be excess traffic causing denial of service (DoS) or compromised systems through unwanted deployments of Trojans and backdoors.

There are two main IDS detection techniques that are routinely used to detect incidents, as outlined here:

  • Signature-based detection compares known signatures against network events to identify possible incidents. This is regarded as the simplest detection technique as it evaluates attacks based on a database of signatures written by the vendor or operator. In the same way as a first-generation firewall, this approach is limited as it is based on known patterns.

Examples:

A Secure Shell (SSH) connection using the root account would be in the ruleset.

An email with the subject password reset and an attachment with the name passregen.exe would be identified as malicious.

  • Anomaly-based detection compares definitions of what is considered a normal/benign activity with observed events to identify significant deviations. This detection method can be very effective at spotting previously unknown threats. This type of detection is also known as heuristics-based detection.

Example:

The SMTP messaging server usually contributes to 23% of traffic on the network. If the SMTP server is suddenly generating 70% of the network traffic, this would generate alerts.

Network IDS versus NIPS

The NIPS sits directly behind the firewall (inline) and traffic needs to be forwarded onto the network. The NIPS can block unwanted traffic and payloads. This is illustrated in the following diagram:

 Figure 1.3 – NIPS placement (inline)

Figure 1.3 – NIPS placement (inline)

Network IDS (NIDS) does not need to be inline; it can monitor traffic but will need to use port mirroring or spanning on the network switch to be effective, as illustrated in the following diagram:

 Figure 1.4 – NIDS placement

Figure 1.4 – NIDS placement

Wireless IPS

In addition to fixed or wired networks, many organizations may need the flexibility of a Wi-Fi network.

A wireless IPS (WIPS) is designed to detect the use of rogue or misconfigured wireless devices. A rogue device can spoof media access control (MAC) addresses of trusted network devices. A WIPS can build up a database of known trusted hosts on the network and can also be used to prevent DoS attacks.

An effective WIPS should mitigate the following types of threats:

  • Ad hoc networks: These use peer-to-peer (P2P) connections to evade security controls and risk exposure to malware.
  • Rogue access points (APs): These allow attackers to bypass perimeter security.
  • Evil-twin APs: Users may connect to this lookalike network and be vulnerable to sniffing.
  • Misconfigured APs: These expose a network to possible attacks due to configuration errors.
  • Client misassociation: This risks infection from connecting to other service set identifiers (SSIDs) while in range of the authorized AP.
  • MITM attack: An attacker will route traffic through their network device and sniff the traffic.
  • MAC spoofing: This may allow the attacker to bypass access-control lists (ACLs) on the AP or allow them to impersonate another network device.
  • DoS attack: This happens when a continuous stream of fake requests or messages is sent to the AP.

Inline encryptors

The High Assurance Internet Protocol Encryptor Interoperability Specification (HAIPE-IS) requires inline network encryption (INE) devices to be interoperable. For example, Tactical Local Area Network Encryptor (TACLANE) is a product used by the United States (US) government and the Department of Defense (DOD); it is military-grade and meets National Security Agency (NSA) security requirements. It is manufactured by General Dynamics. This is a device that enables encrypted communication over untrusted networks. Commercial organizations will use site-to-site virtual private network (VPN) links and not need this technology. The following figure shows a TACLANE INE device:

 Figure 1.5 – INE device

Figure 1.5 – INE device

This device meets the high assurance required by government and military remote connections.

Network access control

Network access control (NAC) enforces a strong, secure posture for devices that connect to our enterprise networks.

A major challenge for many enterprise networks is unmanaged bring your own device (BYOD) devices and guest devices accessing wireless and switched networks. The goal is to control access to the network, ensuring devices are compliant with baseline security policy. You would want to ensure devices had anti-virus installed and had security patches and firewall functionality.

Devices typically connect through a registration virtual local area network (VLAN) using a captive portal. If devices are found to be compliant, they could gain network access. Devices found to be uncompliant would be routed through to an isolation VLAN, able to access remediation services. The following diagram shows the components of NAC:

Figure 1.6 – NAC

Figure 1.6 – NAC

PacketFence offers a free and open source NAC solution that is distributed under the General Public License (GPL). The software can be accessed via https://www.packetfence.org/.

SIEM

SIEM allows an organization to centralize security management events, forwarding logs from security appliances to a central system. It provides correlation and normalization for context and alerting, and also provides reporting and alerts based upon real-time logged data inputs. The following diagram shows the architecture of centralized SIEM:

Figure 1.7 – SIEM architecture

Figure 1.7 – SIEM architecture

Advanced solutions can use behavioral analytics to detect anomalous user behaviors. Privileged user monitoring is a common requirement for compliance reporting. The following screenshot shows a SIEM dashboard:

Figure 1.8 – AlienVault/AT&T SIEM dashboard

Figure 1.8 – AlienVault/AT&T SIEM dashboard

SIEM threat intelligence can help security operations center (SOC) teams pinpoint malicious or risk-based events and deliver a response. Analytics and machine learning (ML) are used to produce insights from huge amounts of collated data; they offer automation to identify hidden threats. Benefits include the following:

  • Real-time monitoring: Stop threats that can be fast-moving.
  • Incident response: Quickly identify threats to begin a response.
  • User monitoring: This will identify unusual user behaviors and risky privilege use.
  • Threat intelligence: Build up knowledge of security teams.
  • Advanced analytics: Aid the analysis of large amounts of logged data.
  • Advanced threat detection : SOC analysts need this advanced toolset to detect and address IOCs.

Switches

A switch is a network device that connects devices on a computer network by receiving and forwarding data to the destination device. Switches use layer 2 MAC addresses to forward data frames at layer 2 of the OSI model. Many enterprise switches will also combine layer 3 functionality in the switch. Layer 3 switches allow for routing traffic between VLANs.

Switches are vulnerable to DOS attacks; the content-addressable memory (CAM) is typically overloaded/flooded with spoof MAC addresses. Switches can be used for MITM when using Internet Protocol version 4 (IPV4) Address Resolution Protocol (ARP) broadcasting. They can also suffer performance degradation due to unwanted looping traffic.

Mitigation would include the following:

  • Protect the management interface (use strong passwords).
  • Enable Spanning Tree Protocol (STP) (this will block redundant connections) to prevent looping traffic.
  • Connect using SSH (all management traffic is encrypted).
  • Provide an out-of-band (OOB) network (all management is performed on a separate management network).
  • Configure 802.1x (require all network connections to be authenticated).

The following screenshot shows what a switch table looks like:

 Figure 1.9 – Switch table

Figure 1.9 – Switch table

Switches provide essential services on enterprise networks and will be responsible for the bulk of all network traffic.

Firewalls

Firewalls are there to block unwanted traffic entering your networks; they can also block outbound traffic. They depend upon rules to block IP addresses, protocols, and ports. More sophisticated firewalls will have more granular rules and may slow down traffic.

Firewall types

Firewalls can be implemented in many different ways; enterprise deployment will have highly capable hardware solutions from vendors such as Cisco or Check Point. Software or host-based firewalls offer additional security with DiD. Data centers and microsegmentation will accelerate the use of virtual firewall deployment. Different types of firewalls are listed here:

  • Hardware firewalls provide maximum performance. These are typically dedicated appliances with a central processing unit (CPU) and memory dedicated solely to this function.
  • Software firewalls generally run on a host operating system, such as Microsoft Windows Defender Firewall or Linux iptables. They share computing resources with the operating system.
  • Virtual firewalls are appliances running on a virtual host controlled by a hypervisor. The performance is dependent upon the compute resources allocated by the hypervisor.

Firewall capability

Firewalls have evolved over time, with additional capabilities and functionality.

First-generation firewalls use static packet filtering. They inspect packet headers and implement static rules based upon IP addresses and port addresses. Their big advantage is high performance. A router will typically perform as a static packet filter.

Second-generation firewalls also use stateful inspection, in addition to packet filtering. This can monitor Transmission Control Protocol (TCP) streams (whole stream, not just handshake) and dynamically open ports and track sessions for bi-directional protocols (such as File Transfer Protocol (FTP)).

Next-generation firewalls (NGFWs) have evolved from second-generation firewalls to meet the requirements of a multi-functional security appliance. An NGFW offers all the functionality of the earlier generation, but will typically offer additional functionality in the form of support for VPNs and anti-virus protection. NGFWs have DPI capability, meaning they can offer additional security in the form of DLP and IPS protection. This should not be confused with UTM, although they are similar. NGFWs are designed with performance in mind.

Routers

Routers operate at layer 3 of the OSI model and are interconnection devices (they connect networks together). Routing capability may also be provided by a switch that supports VLANs (it will be called a layer 3 switch).

Routing tables

Routers are only able to forward packets if they have a route for the traffic or a default gateway. Routing tables will comprise a NETWORK DESTINATION, NETMASK, GATEWAY, INTERFACE, and METRIC value.

Here is a simple routing table:

Figure 1.10 – Routing table

Figure 1.10 – Routing table

Static routing tables may be acceptable for small networks, but we will need to support automated dynamic routing for larger networks.

Dynamic routing

In larger, more complex networks, it is normal to use dynamic routing rather than configuring manual static routes. Within an autonomous network (the network managed by your organization), you will be using interior routing protocols. It would be time-consuming to configure routing tables statically and we would miss the resilience offered by dynamic routing protocols.

The purpose of dynamic routing protocols includes the following:

  • Discovering available remote networks
  • Maintaining up-to-date routing information
  • Choosing the most efficient path to remote networks
  • Allocating a new path if a route is unavailable

Routing Information Protocol (RIP) is the simplest and easiest routing protocol to configure. It is used for routing over smaller networks (allowing a maximum of 15 hops). It is not considered a secure routing protocol.

Enhanced Interior Gateway Routing Protocol (EIGRP) is used on Cisco networks and was developed to work around the drawbacks of using RIP. EIGRP benefits from fast convergence times whenever the network topology is changed.

CISCO devices share their capabilities using Cisco Discovery Protocol (CDP) with immediate neighbors. This can be disabled on a network.

You can prevent your router from receiving unwanted/poisoned route updates by configuring neighbor router authentication; this uses Message Digest 5 (MD5) authentication.

Open Shortest Path First (OSPF) is a good choice for larger networks because it has no restriction on hop counts. OSPF allows routers to communicate securely, and routing information is exchanged through link-state advertisements (LSA). RFC 2328 allows for the use of a keyed MD5 identifier to protect OSPF neighbor updates.

Exterior routing

To keep internet working routing tables up to date, edge routers will forward route changes via exterior routing protocols.

Border Gateway Protocol (BGP) is the routing protocol used between internet service providers (ISPs). BGP can also be used to send routing updates between an enterprise and its ISP. BGP can be secured so that only approved routers can exchange data with each other (this uses MD5 authentication).

Proxy

A proxy server acts as a gateway between users and the internet services they access online.

A proxy protects your users from directly connecting with unsafe sites. It can offer Uniform Resource Locator (URL) filtering and content filtering in addition to performance enhancements. A proxy can be a good choice when protecting our users from threats based upon outbound requests. Firewalls are not designed to deliver this more granular protection. A firewall could block an outbound connection to a port and IP address, but would not offer the same fine-tuning as a proxy server.

Network address translation gateway

Network address translation (NAT) is a networking technique commonly used to give an entire private network access to the internet without needing to assign each host a public IPv4 address. The hosts can create connections to the internet and receive responses but will not receive inbound connections initiated from the internet (as they are, in effect, hidden). The following diagram shows a NAT router forwarding traffic to the internet from an internal host:

Figure 1.11 – NAT routing

Figure 1.11 – NAT routing

When a host on the internal (private) network sends a request to an external host, the NAT device's public IP address is used as the new source IP address for the outbound traffic. The traffic sent back in reply is returned to the internal host. Most NAT solutions use port address translation (PAT) to keep track of all the private hosts that have sessions. We can see NAT configuration in the following screenshot:

 Figure 1.12 – Microsoft Routing and Remote Access Service (RRAS) with connected clients

Figure 1.12 – Microsoft Routing and Remote Access Service (RRAS) with connected clients

NAT is an important service used in both enterprise and small business deployments.

Load balancer

A load balancer will be useful to enterprises that host server farms and would be a key requirement for high availability (HA) e-commerce sites. When hosting a Citrix server farm supporting remote applications, it is important that the loading on each member is constantly evaluated to ensure new requests are forwarded to a server with the least load.

Hardware security module

A hardware security module (HSM) is a special trusted network computer performing a variety of cryptographic operations: key management, key exchange, encryption, and so on. This device can be a rack-mounted appliance secured in your data center or could be a built-in module for high-end server hardware.

A trusted platform module (TPM) is typically built into system boards of laptop and desktop computer systems, allowing for the storage of sensitive protected data, including keys and attestation measurements. This is a good example of an HSM incorporated into the system board.

MicroSD HSM is built into a MicroSD form factor. It is useful when you need to extend the functionality of a mobile device and could be used on a cellular phone for secure communications. The HSM would have its own crypto-processing capability, meaning no changes are required on the mobile device. The following screenshot shows a small form-factor HSM:

 Figure 1.13 – MicroSD HSM

Figure 1.13 – MicroSD HSM

Many of the security applications mentioned up to this point secure the entire network from threats. In the following section, we will examine more targeted/granular approaches to protect particular services or data types.

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Key benefits

  • Learn how to apply industry best practices and earn the CASP+ certification
  • Explore over 400 CASP+ questions to test your understanding of key concepts and help you prepare for the exam
  • Discover over 300 illustrations and diagrams that will assist you in understanding advanced CASP+ concepts

Description

CompTIA Advanced Security Practitioner (CASP+) ensures that security practitioners stay on top of the ever-changing security landscape. The CompTIA CASP+ CAS-004 Certification Guide offers complete, up-to-date coverage of the CompTIA CAS-004 exam so you can take it with confidence, fully equipped to pass on the first attempt. Written in a clear, succinct way with self-assessment questions, exam tips, and mock exams with detailed explanations, this book covers security architecture, security operations, security engineering, cryptography, governance, risk, and compliance. You'll begin by developing the skills to architect, engineer, integrate, and implement secure solutions across complex environments to support a resilient enterprise. Moving on, you'll discover how to monitor and detect security incidents, implement incident response, and use automation to proactively support ongoing security operations. The book also shows you how to apply security practices in the cloud, on-premises, to endpoints, and to mobile infrastructure. Finally, you'll understand the impact of governance, risk, and compliance requirements throughout the enterprise. By the end of this CASP study guide, you'll have covered everything you need to pass the CompTIA CASP+ CAS-004 certification exam and have a handy reference guide.

Who is this book for?

This CompTIA book is for CASP+ CAS-004 exam candidates who want to achieve CASP+ certification to advance their career. Security architects, senior security engineers, SOC managers, security analysts, IT cybersecurity specialists/INFOSEC specialists, and cyber risk analysts will benefit from this book. Experience in an IT technical role or CompTIA Security+ certification or equivalent is assumed.

What you will learn

  • Understand Cloud Security Alliance (CSA) and the FedRAMP programs
  • Respond to Advanced Persistent Threats (APT) by deploying hunt teams
  • Understand the Cyber Kill Chain framework as well as MITRE ATT&CK and Diamond Models
  • Deploy advanced cryptographic solutions using the latest FIPS standards
  • Understand compliance requirements for GDPR, PCI, DSS, and COPPA
  • Secure Internet of Things (IoT), Industrial control systems (ICS), and SCADA
  • Plan for incident response and digital forensics using advanced tools
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Table of Contents

22 Chapters
Section 1: Security Architecture Chevron down icon Chevron up icon
Chapter 1: Designing a Secure Network Architecture Chevron down icon Chevron up icon
Chapter 2: Integrating Software Applications into the Enterprise Chevron down icon Chevron up icon
Chapter 3: Enterprise Data Security, Including Secure Cloud and Virtualization Solutions Chevron down icon Chevron up icon
Chapter 4: Deploying Enterprise Authentication and Authorization Controls Chevron down icon Chevron up icon
Section 2: Security Operations Chevron down icon Chevron up icon
Chapter 5: Threat and Vulnerability Management Chevron down icon Chevron up icon
Chapter 6: Vulnerability Assessment and Penetration Testing Methods and Tools Chevron down icon Chevron up icon
Chapter 7: Risk Mitigation Controls Chevron down icon Chevron up icon
Chapter 8: Implementing Incident Response and Forensics Procedures Chevron down icon Chevron up icon
Section 3: Security Engineering and Cryptography Chevron down icon Chevron up icon
Chapter 9: Enterprise Mobility and Endpoint Security Controls Chevron down icon Chevron up icon
Chapter 10: Security Considerations Impacting Specific Sectors and Operational Technologies Chevron down icon Chevron up icon
Chapter 11: Implementing Cryptographic Protocols and Algorithms Chevron down icon Chevron up icon
Chapter 12: Implementing Appropriate PKI Solutions, Cryptographic Protocols, and Algorithms for Business Needs Chevron down icon Chevron up icon
Section 4: Governance, Risk, and Compliance Chevron down icon Chevron up icon
Chapter 13: Applying Appropriate Risk Strategies Chevron down icon Chevron up icon
Chapter 14: Compliance Frameworks, Legal Considerations, and Their Organizational Impact Chevron down icon Chevron up icon
Chapter 15: Business Continuity and Disaster Recovery Concepts Chevron down icon Chevron up icon
Chapter 16: Mock Exam 1 Chevron down icon Chevron up icon
Chapter 17: Mock Exam 2 Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

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Dean Jul 28, 2023
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I received this book from a coworker before I took the two-week CASP+ class with Mr. Birch as the instructor. I have other books on CASP by other authors, but I prefer this book. I passed the examination the first time with the help of this book along with extra resources from the same author. The topics covered in this book are clearly explained with enough information without delving into unnecessary details. I highly recommend reading this book before taking the CompTIA CASP+ CAS-004 examination.
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Linda Cano Feb 03, 2023
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This book has all the information needed to pass the CASP+ 004 Exam! Very helpful!
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Roy Caasi Jun 17, 2022
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Helped greatly to achieve a pass for the certification exam CAS-004. If you need a guide for CASP, really recommend this book.
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Amazon Customer Mar 23, 2022
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I used this book to help increase my knowledge in the IT security realm. The book is well written and not dry to comprehend. The review questions helped tremendously to test your knowledge of the chapter covered and at the end of the book, there is a mock question that I recommend to review prior to taking the exam. I successfully pass the exam and would highly recommend this book to anyone trying to get certified.
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Anamaris Martinez Oct 07, 2022
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Used this book in my preparation and studying to take CAS004. His material is great and very thorough. Allowed a better understanding as I went into the exam. Passed first time around. Thank you Mr. Birch
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Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela