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Building Expert Business Solutions with Zoho CRM

You're reading from   Building Expert Business Solutions with Zoho CRM An indispensable guide to developing future-proof CRM solutions and growing your business exponentially

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Product type Paperback
Published in Aug 2021
Publisher Packt
ISBN-13 9781800564664
Length 352 pages
Edition 1st Edition
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Author (1):
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Dominic Harrington Dominic Harrington
Author Profile Icon Dominic Harrington
Dominic Harrington
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Table of Contents (22) Chapters Close

Preface 1. Section 1: Laying the Foundation
2. Chapter 1: The Foundation Modules – Understanding the Building Blocks of Success FREE CHAPTER 3. Chapter 2: Leads – Getting It Right the First Time 4. Chapter 3: Deals – Sales Funnels to Fuel Your Business Growth 5. Chapter 4: Accounts and Contacts – The Beating Heart of Your CRM 6. Section 2: Take Your CRM to the Next Level
7. Chapter 5: Working with Other System and Custom Modules 8. Chapter 6: Game-Changing Workflows and Automations 9. Chapter 7: Essential Systems Administration 10. Chapter 8: Supercharge CRM with Marketplace Extensions, Custom Functions, and Integrations 11. Section 3: Six of the Best Zoho Apps to Integrate with Your CRM
12. Chapter 9: Zoho Campaigns 13. Chapter 10: Zoho Forms 14. Chapter 11: Zoho Survey 15. Chapter 12: SalesIQ 16. Chapter 13: Zoho Analytics 17. Chapter 14: Zoho Creator 18. Section 4: Measure, Learn, Evolve
19. Chapter 15: Building Actionable Reports and Dashboards (CRM) 20. Chapter 16: Best Practices to Adopt and Evolve Your CRM 21. Other Books You May Enjoy

Creating a report

In this section, you will learn how to create a report using the UI (User Interface) released by Zoho in July 2021. We can create a report as follows:

  1. Starting from the Home page, click Reports | Create Report.
  2. Select the primary module you wish to base your report upon. In this example, we will select Leads then click Continue as shown:

    Figure 15.1 – Creating a new report based upon the Leads module

  3. You will now see the following screen:

    Figure 15.2 – Adding related Child or Parent Modules

    You can add additional related child modules by clicking on the blue + and/or parent modules by clicking on the green + button. In this example, we will click Continue without adding any related modules.

    Tip

    When reporting on Leads you most likely will not need any related modules. When reporting on the Deals module, you may wish to include Contacts and Accounts as child modules. By doing so, you will be able to select any field from the parent and child...

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