Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Wireshark Network Security
Wireshark Network Security

Wireshark Network Security: A succinct guide to securely administer your network using Wireshark

eBook
$9.99 $35.99
Paperback
$43.99
Subscription
Free Trial
Renews at $19.99p/m

What do you get with eBook?

Product feature icon Instant access to your Digital eBook purchase
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
OR
Modal Close icon
Payment Processing...
tick Completed

Billing Address

Table of content icon View table of contents Preview book icon Preview Book

Wireshark Network Security

Chapter 1. Getting Started with Wireshark – What, Why, and How?

Sniffing and interpreting traffic on the network has been and always will be an integral part of a network analyst's job profile. It is not only restricted to the network analyst's profession, but it also plays a significant role in the fields of software development, network security, and digital forensics. Wireshark is the tool of choice at most workplaces and does not seem to slow down in terms of popularity and features, hence making it a "must-know" tool. This chapter gives a briefing on:

  • Sniffing and its purpose
  • Tools of the trade
  • Getting up and running with Wireshark

Sniffing

Sniffing, by definition, is using our sense of smell to savor something, like a sniff of perfume. In this case, our nose acts as a sniffer. We can perform sniffing on the network using various tools categorized as packet sniffers to capture or collect the packets flowing in our networks. They are simply a way for us to see the network traffic and bandwidth information over the entire IT infrastructure. The technique of using a packet sniffer to sniff the data flowing over the wire or through thin air (wireless) is called packet sniffing.

The purpose of sniffing

Packet sniffing is performed in order to better understand what flows through our networks. Just as a poison flowing through the veins of the human body has the potential to kill an individual, similarly malicious traffic traversing our networks can have a severe and sometimes irreparable effect on the network devices, performance, and business continuity.

Sniffing helps a network analyst verify whether the implementation and functionality of the network and network security devices, such as the router, switch, firewall, IDS, or IPS, are as expected and also confirms that data is traversing through secure channels of communication.

Security analysts use sniffing to gather evidence in the case of a security breach with regard to the source of the attack, time and duration of the attack, protocols and port numbers involved, and data transmitted for the purpose of the attack. It can also help to prove the use of any insecure protocol(s) used to transmit sensitive information.

As Christopher Hitchens, a British-born American author, was once quoted saying:

"That which can be asserted without evidence, can be dismissed without evidence."

Using a packet sniffer helps us get that piece of evidence.

Packet analysis

Now, to figure out whether the smell of the perfume is pleasant, ambrosial, or reeking is the analysis part. Hence, the art of interpreting and analyzing packets flowing through the network is known as packet analysis or network analysis. Mastering this art is a well-honed skill and can be achieved if a network administrator has a solid understanding of the TCP/IP protocol suite, is familiar with packet flows, and has an excellent grasp of any sniffer of choice.

Learning technology at the packet level helps to cement the most difficult concepts. For an easy example, let's say that a user wants to browse a website named example.com. As soon as the user enters the URL in the address bar and hits GO, the packets start to flow on the network with respect to that request. To understand this packet flow, we need to start sniffing to look at the packets in transit. The following screenshot shows the packets that traversed the network when the user opened example.com.

Packet analysis

We can analyze the packets after capturing them using a sniffer of choice, and in our case, we notice the columns that tell us about the source and destination IP addresses, the protocol being used, the length of the individual packets, and other relevant information. We will be digging into more detailed analysis as we progress though this book.

When we talk about enterprise networks, at any given point, there is humongous amount of traffic on the wire and analyzing such traffic is not a walk in the park. This traffic may be generated by numerous network devices communicating among each other, servers responding to user requests, or making their own requests over the Internet when required, and end users trying to accomplish their day-to-day tasks at work. There is no better way to understand this flow of information than to perform a packet-level analysis and, as the famous quote about network analysis goes, packets never lie. In addition, Gerald Combs, the man behind Wireshark, once tweeted the following:

""The packets never lie" but as traffic volumes increase you end up with a trillion truths. The trick is finding the important ones."

Learning such tricks comes only with experience, as with anything else in the field of IT. As an example, if you want to improve your programming skills, you have to practice code writing day in and day out to be able to write structured and optimized pieces of code that can perform magic. The same goes for packet analysis.

Packet analysis can further help an administrator to:

  • Monitor and provide a detailed statistics of activities on the network
  • Distinguish between normal and unusual traffic
  • Perform network diagnostics
  • Identify and resolve network performance issues such as excessive bandwidth utilization
  • Conduct deep packet inspection
  • Investigate security breaches

The tools of the trade

There are numerous free and commercial packet sniffers, very often named network analyzers, in the market, and selecting the one that best meets your need is a matter of choice. There are several factors to determine this, such as the operating system in use, supported set of protocols, ease of use, customizability, and of course budget. The following are the popular ones:

  • Tcpdump: Tcpdump is a free and popular command-line packet capture utility, which can come in very handy in the absence of a GUI-based tool. However, even after capturing traffic via tcpdump, one can analyze and interpret the traffic using any GUI-based free or commercial tool, as it is visually easy. Refer to TCPDUMP Overview at http://www.tcpdump.org/manpages/tcpdump.1.html.
  • Nagios Network Analyzer and OmniPeek: These are commercial-grade network analyzers that provide organizations with packet analysis capabilities with some unique features of their own. The pricing for these products can be seen on their individual websites.
  • Wireshark: Wireshark, formerly known as Ethereal, is free and open source, and is the most popular packet analyzer out there. It works across multiple platforms and supports a huge set of protocol families with an easy-to-use GUI. Refer to http://wiki.wireshark.org/ProtocolReference/.

Apart from the dedicated sniffer tools we just introduced, packet sniffing capability and modules come integrated in many of the popular security-related tools, such as Snort, Metasploit, and Scapy, to name a few. Snort started off as a sniffer and later used its sniffing capabilities to develop into what we know today as the popular network intrusion prevention system (NIPS) and network intrusion detection system (NIDS) solution.

Another example is the presence of the sniffer module in Metasploit. After successfully compromising a machine using Metasploit, one can execute this module and start sniffing traffic on that compromised box for further enumeration. Sniffing options available with Metasploit are shown as follows:

The tools of the trade

Another excellent option is using sniff() in Scapy. Scapy is a packet manipulation tool written in Python and can be used to generate, craft, and decode packets and capture them. It is helpful in many security testing-related activities.

The focus of this book is "Wireshark". So, let's get started.

What is Wireshark?

Wireshark, as discussed earlier, is the most popular packet analyzer, and there is a reason behind its huge fan following. It hosts tons of features, supports a huge list of common and uncommon protocols with an easy-to-navigate GUI, and can be easily installed and used on popular operating systems, such as Windows, Linux, and Mac OS X for absolutely no cost at all.

Wireshark can be downloaded and installed from the official website (http://www.wireshark.org). The installation setup is comparatively simple, and within a few clicks, you will be up and running with Wireshark on a Windows machine.

Note

Installation guidelines for Windows, Unix, and Mac OS X can be found at https://www.wireshark.org/docs/wsug_html_chunked/ChapterBuildInstall.html.

As of writing this, the most recent version is Wireshark 1.12.6. Once downloaded and installed, you should be able to start Wireshark and will be presented with a screen similar to the one shown here:

What is Wireshark?

The Wireshark interface – Before starting the capture

Let's get started with various aspects of the Wireshark interface.

Title

This contains the default title of Wireshark along with the current version in use. To enable or disable the title, navigate to Edit | Preferences | User Interface and modify the option Welcome screen and title bar shows version to suit your requirement. To modify the title, navigate to Edit | Preferences | User Interface | Layout and enter a suitable title in the Custom window title field as shown in the following figure:

Title
Title

Note

Note: This will be appended to the current title as shown in the preceding screenshot.

Menu

The Menu bar hosts the features of Wireshark, all categorized under suitable titles. These options will be taken up as and when required during the course of this book. As an example, you can look at the authors involved in the development of Wireshark by navigating to Help | About Wireshark and selecting the Authors tab.

Menu

This is how it will look:

Menu

Main toolbar

The main toolbar contains the icons for more frequently used items in Wireshark. You will note that some options are grayed out. This is because not all the options are available in the current context. Once we start the capture, we will see most of them highlighted and available for use.

Main toolbar

Filter toolbar

Filter toolbar

Filtering the traffic can help analysts find a needle in a haystack. There are two types of filtering options available in Wireshark. One is called capture filters, and the second is called display filters.

Capture filters define which frames will be captured and sent to Wireshark's capture engine for processing and later displayed in Wireshark, while display filters define which frames are displayed after they are captured. We can redefine display filters without restarting the capture, which is not the case for capture filters; hence, we need to be cautious with their usage. The Expression option on the side helps us create the filter expressions in an easy way, as there is a huge list of filters, and we don't need to waste our time memorizing them.

Wireshark aids by providing visual indicators whether or not a filter used by us is correct (accepted by Wireshark), by changing the background color to red (wrong filter expression) and to green (correct filter expression) as shown in the following screenshot:

Filter toolbar

Wrong filter

This is the correct filter will look something like this:

Filter toolbar

Correct filter

Note

You may notice that sometimes the filter shows a yellow background. This might be due to the fact that the filter expression which you entered is not working as expected. An example could be using Filter toolbar instead of the correct filter, that is, Filter toolbar.

Once the filter expression is ready, you can either press ENTER, or click on Apply for that filter to be applied on the selected list of packets, and you can remove the current filter expression by clicking on Clear.

Note

Applying display filters on a large capture might take some time, and the progress is visible.

After spending some time creating filters, you will notice that you are combining a lot of them using multiple AND (&&) and OR (||) statements and would also want to use the same filter expression in another capture file. For this purpose, you can save your filters in Wireshark, using the Save button at the extreme right of filter toolbar.

Filter toolbar

Filter to see only HTTP GET requests made by 192.168.20.130

Capture frame

This frame helps in identifying the interface to start capturing packets from and the associated options with those interfaces.

Capture frame

Here, at the capture frame, we have three ways to start capturing:

  • Interface List: If you're not sure about the active interface to use for capture, selecting this option is a good choice as it gives you a complete list of the available interfaces, IP addresses in use, and the number of packets transmitted per interface. Using this information, we can easily figure out which interface to use to capture traffic.
    Capture frame
    Simply Capture frame the interface, and click on Start to begin the capture.

    Note

    You may choose to click on Options before starting the capture. However, this will open the same capture options discussed in Capture Options.

  • Start: This is the simplest and quickest way to start the capture if you know the network interface(s) in question. All you need to do is select the interface(s) from the available list of interfaces and click on Start.
  • Capture Options: This is an advanced way to start a capture, as it provides tweaking capabilities before a capture is even started.
    Capture frame
    Here you can Capture frame an individual interface to capture or Capture frameCapture on all interfaces, to do exactly what it says.

    By clicking on Capture Filter, you can select/create any filter before capturing begins. After this, you have some options that can be tweaked to perform unattended captures. For example, we want to create multiple files of 200 KB and stop the capture automatically after 2 minutes. The following screenshot shows how this is done:

    Capture frame

    Configuring for multiple files

    The following are the resultant files:

    Capture frame

    Multiple files

Note

Wireshark saves the filename in FileName_FileNumber_YEARMMDDHRMINSEC.pcap format.

For details regarding the other options on this frame please go to https://www.wireshark.org/docs/wsug_html_chunked/ChCapCaptureOptions.html.

Capture Help

The following is how the Capture Help menu looks and later on we will see a description of the available options under this menu.

Capture Help

Here, we have two options that can help us with capturing using Wireshark in an efficient manner. Clicking on these options will redirect the user to:

The Files menu

The following is how the Files menu looks and later on we will see a description of the available options under this menu.

The Files menu

This menu provides options to:

  1. Browse and open an already captured trace file.
  2. Click and open any recently opened file. The number of recent files to be listed here can be modified by going to Edit | Preferences | User Interface and then editing the Maximum recent files option to the value of choice.
    The Files menu
  3. Download sample capture files available at the official site (http://wiki.wireshark.org/SampleCaptures).

Online

As the name suggests, clicking on the options listed under this category redirects us to Wireshark's online resources.

The Status bar

The Status bar is used to display informational messages. It is divided into the following three sections:

  • The left side of the Status bar shows context-related information, which includes the colorized bullet indicating the current expert-info level and an option to edit or add capture comments.
  • The middle part shows the current number of packets and the load time.
  • The right side of the Status bar shows the current configuration profile in use. By default, there are three profiles present [Default, Bluetooth, and Classic], and one can always create and use new configuration profiles as required.
    The Status bar

    Status bar

First packet capture

Let's get started with our first packet capture using Wireshark by following these steps:

  1. Launch Wireshark
  2. Select the correct interface to capture traffic. This can be done by navigating to the Menu bar and clicking on Capture | Interfaces (As a shortcut, we may choose Ctrl + I). Once we have the Wireshark: Capture Interfaces window open, perform the following steps:
    1. Select the Internet-facing interface (for example, Wi-Fi in my case). A good indication of the active interface is the Packets and Packets/s column on the right-hand side of the window as shown in the following screenshot:
      First packet capture
    2. After selecting the interface, click on the Options button, as highlighted in the screenshot, and the Wireshark: Capture Options window pops up as shown in the following screenshot:
      First packet capture

      Tip

      Enter host example.com in the Capture Filter field, as we only want to capture traffic to and from the domain example.com, and click on the ENTER key. We will discuss capture filters in detail in the next chapter.

  3. The next step is to let Wireshark run in the background and open a browser of your choice (for example, Mozilla Firefox in my case) and browse example.com.
  4. Once example.com loads, navigate to Wireshark, and stop the packet capture, by clicking on the Stop button First packet capture in the main toolbar. Once stopped, the capture appears as shown in the following screenshot:
    First packet capture

    In the preceding screenshot, we can see Wireshark's menu bar, main toolbar and filter toolbar followed by three different panes and the Status bar. The three panes are as follows:

    1. Packet List pane: This pane reflects the packets captured by Wireshark and some basic details about those packets. For example, the first packet in our capture is an SYN packet of the three-way handshake from the client to the server.

      Note

      Please note that the packets displayed under this pane could be affected by the display filter, if any, used in the filter toolbar.

    2. Packet Details pane: If we select any packet in the Packet List pane, its details are shown under this pane. For example, after selecting the first packet in our capture, we can look at the packet at a more granular level, that is, the changes it undergoes at different layers of networking (for example, source and destination ports under the Transmission Control Protocol (TCP), that is, the Transport layer of the TCP/IP model).

      This pane shows the protocols and protocol fields in a tree format and also displays any links when the current packet in question has a relationship to another packet in the same capture (for example, a request and response relationship for a single communication).

    3. Packet Bytes pane: This pane displays the bytes of the selected packet in a hex dump format and is affected by what is selected in the previous pane, that is, the Packet Details pane.
  5. The final step is to save the captured packets. We can do this by navigating to the menu bar, clicking on File | Save and saving it with an appropriate name in the directory of your choice.

Congratulations! With this, we have successfully captured and saved our first trace file.

Summary

In this chapter, we went over the foundations of sniffing and its practical importance in the real world, the different tools available at our disposal to perform sniffing, and understanding the Wireshark GUI to quickly get started with sniffing and perform our first packet capture. We shall begin the analysis part in the next chapter.

Left arrow icon Right arrow icon

Description

If you are network administrator or a security analyst with an interest in using Wireshark for security analysis, then this is the book for you. Basic familiarity with common network and application services terms and technologies is assumed.

Who is this book for?

If you are network administrator or a security analyst with an interest in using Wireshark for security analysis, then this is the book for you. Basic familiarity with common network and application services terms and technologies is assumed.

What you will learn

  • Familiarize yourself with the robust features offered by Wireshark
  • Use the powerful commandline utilities shipped with Wireshark
  • Analyze numerous threats to network security using Wireshark
  • Investigate attacks performed using popular security tools such as Nmap, Nessus, Metasploit, and more
  • Solve realworld CTF challenges using Wireshark
  • Create your own securityrelated profile in Wireshark
  • Configure Wireshark for effective network troubleshooting
  • Get accustomed to common scenarios faced by security analysts
  • Analyze malware traffic successfully by using Wireshark
  • Unearth anomalies hampering the speed of network communications

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Jul 29, 2015
Length: 138 pages
Edition : 1st
Language : English
ISBN-13 : 9781784399511
Tools :

What do you get with eBook?

Product feature icon Instant access to your Digital eBook purchase
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
OR
Modal Close icon
Payment Processing...
tick Completed

Billing Address

Product Details

Publication date : Jul 29, 2015
Length: 138 pages
Edition : 1st
Language : English
ISBN-13 : 9781784399511
Tools :

Packt Subscriptions

See our plans and pricing
Modal Close icon
$19.99 billed monthly
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Simple pricing, no contract
$199.99 billed annually
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just $5 each
Feature tick icon Exclusive print discounts
$279.99 billed in 18 months
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just $5 each
Feature tick icon Exclusive print discounts

Frequently bought together


Stars icon
Total $ 153.97
Mastering Wireshark
$54.99
Wireshark Network Security
$43.99
Learning Network Forensics
$54.99
Total $ 153.97 Stars icon
Banner background image

Table of Contents

7 Chapters
1. Getting Started with Wireshark – What, Why, and How? Chevron down icon Chevron up icon
2. Tweaking Wireshark Chevron down icon Chevron up icon
3. Analyzing Threats to LAN Security Chevron down icon Chevron up icon
4. Probing E-mail Communications Chevron down icon Chevron up icon
5. Inspecting Malware Traffic Chevron down icon Chevron up icon
6. Network Performance Analysis Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

Customer reviews

Top Reviews
Rating distribution
Full star icon Full star icon Full star icon Half star icon Empty star icon 3.5
(6 Ratings)
5 star 33.3%
4 star 33.3%
3 star 0%
2 star 16.7%
1 star 16.7%
Filter icon Filter
Top Reviews

Filter reviews by




Mark Libbrecht Aug 22, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
The book does what it says and contains many practical hands-on’ examples how to detect and understand what’s going on on your LAN. Apart from being a Wireshark user manual, it is also a primer in LAN security threats: no special pre knowledge requiered. Since our router can record all processed data packets in Wireshark format, this book was an obvious choice.
Amazon Verified review Amazon
JC Dec 15, 2016
Full star icon Full star icon Full star icon Full star icon Full star icon 5
VERY INFORMATION. IT PROVIDES DETAILED INFO ABOUT USING WIRESHARK
Amazon Verified review Amazon
Elias Silva Jun 25, 2018
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
This is a very good book, it has a lot of very helpful Display filter to identify and assess bad or malicious traffic. however, there is an exercise in the book where the reader need to download a capture file to perform an exercise but the link doesn't work or the file was removed from the site. The writer should include the file in somewhere to be downloaded by the readers in a safely manner, and avoid issues with third party links.
Amazon Verified review Amazon
Quardy Sep 02, 2015
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
Wireshark Network Security starts off with a generational level overview of the functions and menus of Wireshark including a brief introduction of the command line tshark. It then goes into several different examples and case studies of common attacks and how you can utilize Wireshark to help you identify them. Ultimately, Wireshark Network Security is a good resource for introduction level network forensic and in my opinion good enough to get you started. The book was very easy to read and follow.
Amazon Verified review Amazon
Human Jul 07, 2017
Full star icon Full star icon Empty star icon Empty star icon Empty star icon 2
Really light on actual pcaps to work with. Only two out of the five CTF examples from the book have working links because the author decided not to go through the work of actually making example pcaps that he owned--maybe the links worked two years ago. Overall I'm pretty disappointed with this book. And why on earth do I have to download a pdf for the color pictures of the screenshots?! They're all black and white in the book! My recommendation is just go to the Wireshark FAQ page or google.
Amazon Verified review Amazon
Get free access to Packt library with over 7500+ books and video courses for 7 days!
Start Free Trial

FAQs

How do I buy and download an eBook? Chevron down icon Chevron up icon

Where there is an eBook version of a title available, you can buy it from the book details for that title. Add either the standalone eBook or the eBook and print book bundle to your shopping cart. Your eBook will show in your cart as a product on its own. After completing checkout and payment in the normal way, you will receive your receipt on the screen containing a link to a personalised PDF download file. This link will remain active for 30 days. You can download backup copies of the file by logging in to your account at any time.

If you already have Adobe reader installed, then clicking on the link will download and open the PDF file directly. If you don't, then save the PDF file on your machine and download the Reader to view it.

Please Note: Packt eBooks are non-returnable and non-refundable.

Packt eBook and Licensing When you buy an eBook from Packt Publishing, completing your purchase means you accept the terms of our licence agreement. Please read the full text of the agreement. In it we have tried to balance the need for the ebook to be usable for you the reader with our needs to protect the rights of us as Publishers and of our authors. In summary, the agreement says:

  • You may make copies of your eBook for your own use onto any machine
  • You may not pass copies of the eBook on to anyone else
How can I make a purchase on your website? Chevron down icon Chevron up icon

If you want to purchase a video course, eBook or Bundle (Print+eBook) please follow below steps:

  1. Register on our website using your email address and the password.
  2. Search for the title by name or ISBN using the search option.
  3. Select the title you want to purchase.
  4. Choose the format you wish to purchase the title in; if you order the Print Book, you get a free eBook copy of the same title. 
  5. Proceed with the checkout process (payment to be made using Credit Card, Debit Cart, or PayPal)
Where can I access support around an eBook? Chevron down icon Chevron up icon
  • If you experience a problem with using or installing Adobe Reader, the contact Adobe directly.
  • To view the errata for the book, see www.packtpub.com/support and view the pages for the title you have.
  • To view your account details or to download a new copy of the book go to www.packtpub.com/account
  • To contact us directly if a problem is not resolved, use www.packtpub.com/contact-us
What eBook formats do Packt support? Chevron down icon Chevron up icon

Our eBooks are currently available in a variety of formats such as PDF and ePubs. In the future, this may well change with trends and development in technology, but please note that our PDFs are not Adobe eBook Reader format, which has greater restrictions on security.

You will need to use Adobe Reader v9 or later in order to read Packt's PDF eBooks.

What are the benefits of eBooks? Chevron down icon Chevron up icon
  • You can get the information you need immediately
  • You can easily take them with you on a laptop
  • You can download them an unlimited number of times
  • You can print them out
  • They are copy-paste enabled
  • They are searchable
  • There is no password protection
  • They are lower price than print
  • They save resources and space
What is an eBook? Chevron down icon Chevron up icon

Packt eBooks are a complete electronic version of the print edition, available in PDF and ePub formats. Every piece of content down to the page numbering is the same. Because we save the costs of printing and shipping the book to you, we are able to offer eBooks at a lower cost than print editions.

When you have purchased an eBook, simply login to your account and click on the link in Your Download Area. We recommend you saving the file to your hard drive before opening it.

For optimal viewing of our eBooks, we recommend you download and install the free Adobe Reader version 9.