Logging in to the Service-Now application portal or end user view
Out of the box, Service-Now provides a Content Management System (CMS) application, which is the soul of the Service-Now front-end (portal). By using the CMS application, you can create web pages and enhance the look and feel of the Service-Now platform for the end users. It is a single place from where all users can raise incidents or requests. If you are a beginner and you not aware of incidents or service requests, then read the following standard definitions:
- An incident is an unplanned interruption to an IT Service or reduction in the quality of an IT service (source: https://en.wikipedia.org/wiki/Incident management_ (ITSM)).
- A service request is a user request for information or advice, or for a standard change (a pre-approved change that is low risk, relatively common, and follows a procedure), or for access to an IT service. An example of a standard request is a password reset (source: https://www.sunviewsoftware.com...
