Creating the change/problem task from the incident task

Incident/problem/change may be inter-dependent. Let’s understand this by an example so if your support group has received many incidents INC0000075/ INC0000091/ INC0000059 and so on related to user account which may lead a problem ticket or an emergency change ticket to deploy the permanent fix of issue.  Out of the box, Service-Now provides functions to create a change or problem task from an incident task.

Getting ready

To step through this recipe, all you need is an active Service-Now instance, an ITIL or Admin role, and valid credentials.

How to do it...

1. Open any browser standard browser.
2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button.
3. Go to the Incident application.
4. Now, under incident application, click on Open module which will show all active incident records.
5. You can select any...