Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Oracle CX Cloud Suite

You're reading from   Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

Arrow left icon
Product type Paperback
Published in Mar 2019
Publisher Packt
ISBN-13 9781788834933
Length 254 pages
Edition 1st Edition
Concepts
Arrow right icon
Author (1):
Arrow left icon
Kresimir Juric Kresimir Juric
Author Profile Icon Kresimir Juric
Kresimir Juric
Arrow right icon
View More author details
Toc

Table of Contents (14) Chapters Close

Preface Section 1: Brave New World FREE CHAPTER
The King Is Dead, Long Live the King Overview of Products CX Solution Architecture Section 2: Service Provisioning and Basic Settings
As-Is and To-Be Analysis Adopting a Strategy - Organizational Changes Organizing and Conducting an Implementation Project Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings
Scenarios and Deployments Section 4: Use Case
Case Study - Oracle CX Cloud Other Books You May Enjoy

Oracle solutions and their roles in an enterprise

We will now explain in which cases you should use Oracle Cloud solutions; we will not go into the solutions themselves and how to use them.

Before you read on, you should be familiar with the principle of Master Data Management (MDM).

MDM is a method that helps you to define the flow of data in your organization while maintaining data integrity and a single point of reference.

Essentially, what it means is that you should keep data as a contact address in one system; other systems should only retrieve it when needed, keep it for processing, and delete it after processing is finished and not store it. Other systems should not permanently store data for which they are not the MDM system.

Oracle Sales Cloud

...
lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime
Banner background image