Defining topics

Power Virtual Agents works by identifying the subject that the user is asking about and then having a conversation about that subject.

Topics are the main subjects of the conversation. A Power Virtual Agents chatbot can have up to 1,000 topics. Each topic is a separate conversation path. It is the combination of topics in a chatbot that provides a natural conversational flow. You create topics for the tasks or requests that you need your chatbot to respond to.

Topics define the purpose of your chatbot and are the first step in authoring your chatbot.

A topic has two parts:

• Trigger phrases: The keywords, phrases, or utterances that the user will enter
• Conversation nodes: How your bot should respond

A topic has its own conversation flow with the bot. When a bot identifies a trigger for a topic, the conversation for that bot is initiated.

Each newly created bot includes predefined user and system topics to help you get started. Clicking on Topics in the Power Virtual Agents...