Explaining the example scenario
The following chapters of this book primarily focus on a single, real-world scenario. This section introduces the scenario and implements the planning process introduced in this chapter for the example scenario.
Background
The organization at the heart of this scenario is a regional professional services firm with offices located in Charlotte, Nashville, and Cleveland providing professional services related to technology, accounting, and management consulting. This firm recently conducted a yearly employee survey that highlighted a strong employee demand for increased flexibility regarding Personal Time Off (PTO). As a result, human resources have decided to implement unlimited PTO. While time off still needs to be approved, employees no longer have a set amount of days of PTO per year. This is an enormous benefit to employees but, in order to stay profitable, it is now imperative that the organization is able to closely track and report on utilization...
