Workflow for Process Automation
Even though RPA stands for robotic process automation, it is more about task automation, which means helping a worker to perform their tasks. On the other hand, when we want to create an intelligent automation solution that involves multiple workers and systems, we need something that can oversee the orchestration of many activities. This is where workflow automation comes in.
Workflow is about the orchestration of activities that can be performed by humans, robots, and systems. In this chapter, we will use workflow automation to manage a business process of an organization. We will also investigate how RPA bots can work collaboratively with Task and Knowledge workers to maximize efficiency.
Specifically, we will cover the following main topics:
- Discussing the problem statement
- Building your process flow with a workflow designer using BPMN
- Integration with external services
- Allowing humans to work with your process through the...
