External cybersecurity incident escalation channels
External incident escalation refers to the process of notifying and involving external entities or authorities in response to a cybersecurity incident. This step is typically taken when the incident exceeds the organization’s internal response capabilities or when it involves legal, regulatory, or broad public impact considerations. External entities may include law enforcement agencies, regulatory bodies, legal counsel, and other relevant third parties such as affected customers or partners. Notably, we will not cover involving third-party cybersecurity IRTs, assuming they already took part in the incident investigation.
What additional value does external escalation bring to the organization? The following points detail that:
- Regulatory compliance: Many industries are governed by regulations that mandate reporting of certain types of incidents to regulatory bodies. Failing to escalate and report these incidents...
