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Hearing the Voice of the Customer

You're reading from   Hearing the Voice of the Customer Boost your business revenue by interpreting the customer's voice

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Product type Paperback
Published in Jan 2018
Publisher
ISBN-13 9781634623315
Length 153 pages
Edition 1st Edition
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Author (1):
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Bill Inmon Bill Inmon
Author Profile Icon Bill Inmon
Bill Inmon
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Table of Contents (15) Chapters Close

1. Introduction FREE CHAPTER
2. 1: Value 3. 2: Source 4. 3: Technology 5. 4: Taxonomies 6. 5: Text 7. 6: Visualization 8. 7: Restaurants 9. 8: Call Centers 10. 9: Airlines 11. 10: Surveys 12. 11: Strategy 13. 12: Infrastructure 14. 13: Combinations 15. Index

Changing marketplace

As important as reducing the cost of sales over time is, there are some other equally important reasons for listening to your customers. One of those reasons is that the marketplace changes all the time. Sometimes the changes are slow. Other times the changes are fast. But it is an immutable fact that over time changes will occur.

There are a thousand reasons for the ever changing marketplace. Some of the reasons are:

  • Competition. There are new competitors or reenergized competitors in the marketplace
  • Technology. There are new technological innovations every day
  • Economics. The economics affecting a marketplace are in a constant state of evolution
  • Advent of new products. New products are appearing all the time
  • Demographics of the marketplace. The marketplace – its people, its corporations – all age one day at a time
  • Governing laws. The laws that govern countries change over time

And there are probably plenty more...

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