Scaling customer success teams – hiring and training

In one of the previous sections, we discussed the crucial aspects of onboarding, adoption, and retention strategies to enhance customer success. These strategies play a pivotal role in establishing a strong foundation for the growth of your customer base. Now, let’s shift our focus toward scaling customer success teams through hiring and training. This phase is equally vital for your company’s growth, as it involves expanding your customer success team strategically to meet the increasing demands of your customer base. In this section, we will guide growth product managers on the best practices for hiring and training customer success teams, with real-world examples to illustrate these strategies in action.

Scaling your customer success teams is an essential step in ensuring your company’s continued growth and success. As your customer base expands, so does the need for a dedicated and efficient customer...