Modeling a case

Until now, we learned a lot about case management. When it comes to real, live scenarios, the next question is how to gather the requirements for your case? And, how can this case be modeled? Well, the easiest path to gather all the needed requirements is to use a simple mind map. In our sample shown here, after long, long discussions, we found that we would like to go with a master-detail relationship between two case types, as shown in the following figure:

Figure 12: Master-child relationship between two cases

It's an insurance scenario for claim handling. The main case is the claims file, which carries the base data of the contract owner and other such details. Let's say there was an accident where you damaged two other cars and maybe a street light. Then, the owners of the two cars and the government responsible for street lights want to get their money back from you. These are three claims which all belong in your claim file, which makes the overarching peg. The following...