Chapter 3. Written Communication

The emergence of the information age has made all of us writers. We cannot think of any form of communication that works without putting words together on paper or a word processor. It is ironic that the development of modern technology has actually returned us to one of the most traditional forms of communication. The way you write reflects your personality and the kind of individual you are.

Writing skills are essential at all levels in organizations. Most commonly used are e-mails, where everyday communication with peers, customers, and vendors are likely to come under scrutiny. And then there is the informal communication through instant messaging. Although it is not recognized as an official medium, words stated on instant messaging can always be used in more formal and official mediums. Documentation has become an essential part of professional life. Whatever your role, you are likely to be expected to prepare documents on a range of issues. A person...