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Workshop in a Box: Communication Skills for IT Developers

You're reading from   Workshop in a Box: Communication Skills for IT Developers Unlock the secrets of effective communication to transform the way you interact and solve problems with your team, and maximize the value of your IT skills

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Product type Paperback
Published in May 2015
Publisher Packt
ISBN-13 9781783000760
Length 156 pages
Edition 1st Edition
Concepts
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Author (1):
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Abhinav Kaiser Abhinav Kaiser
Author Profile Icon Abhinav Kaiser
Abhinav Kaiser
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Table of Contents (13) Chapters Close

Workshop in a Box: Communication Skills for IT Professionals
Credits
About the Author
About the Reviewer
Preface
1. Communication Training 2. From Governance to Communication FREE CHAPTER 3. Written Communication 4. Listening and Questioning for Effective Communication 5. Telephone Communication 6. Face-to-face Communication 7. Showcasing and Presentation 8. Reports, Proposals, and Business Cases

Telephonic communication


Today, a voice call need not be on a telephone alone. Most organizations employ Voice over IP technology (VoIP), which enables us to place and receive calls through our computers. The introduction of VoIP technology has made voice communication informal, in comparison to how it was viewed at one time. Earlier, when calls came through a telephone, we used to start with a greeting—at least by introducing ourselves. Thanks to VoIP, the professional greeting is replaced by an informal one—what's up? I am not saying this is wrong, but the changing trend is affecting the way we handle our professional calls that land on our telephone lines as well.

In an IT organization, there are mainly two channels of telephonic communication:

  • Communication between employees of an organization

  • Communication between employees and customers

Before I get into the channel specifics, there are a few common denominators that I want to address first.

#1: When you make a call, be prepared

I am certain...

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