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Workshop in a Box: Communication Skills for IT Developers

You're reading from   Workshop in a Box: Communication Skills for IT Developers Unlock the secrets of effective communication to transform the way you interact and solve problems with your team, and maximize the value of your IT skills

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Product type Paperback
Published in May 2015
Publisher Packt
ISBN-13 9781783000760
Length 156 pages
Edition 1st Edition
Concepts
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Author (1):
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Abhinav Kaiser Abhinav Kaiser
Author Profile Icon Abhinav Kaiser
Abhinav Kaiser
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Table of Contents (13) Chapters Close

Workshop in a Box: Communication Skills for IT Professionals
Credits
About the Author
About the Reviewer
Preface
1. Communication Training 2. From Governance to Communication FREE CHAPTER 3. Written Communication 4. Listening and Questioning for Effective Communication 5. Telephone Communication 6. Face-to-face Communication 7. Showcasing and Presentation 8. Reports, Proposals, and Business Cases

Conflict management


We are humans and conflicts are an inherent part of who we are. Conflicts happen and there is no way of getting around it. We must deal with them when they come about and turn them into an advantage. I will talk about how we can do it a little later.

There are a number of causes for why people conflict in the first place. The prime reason is communication failure. People misunderstand each other, misunderstand the words spoken and misunderstand those that aren't. If we get around to plugging the miscommunication factor, we can live in a conflict-free world. Do you think that can happen? Unfortunately, never. But, we can reduce a good percentage of workplace conflicts.

Apart from communication failure, conflicts are caused due to personality traits. Each person is unique in their own ways. Some personalities get along with others while others don't. This is how we are, and there is no elixir that can ebb it from its root. The only way to deal with conflicts evolving from...

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