Licensing issues

You can check the status of licensing on your NetScaler by running the show license command. This should show which features are licensed:

Note

The NetScaler editions page available at https://goo.gl/sE8Pth is an excellent resource for understanding what features each of the license types includes.

These feature licenses are tied to a value called the hostID, an ID which is based on the MAC address of one of the interfaces that you provide when allocating your licenses on the Citrix portal:

If there is a mismatch between what is provided during allocation versus the ID of the device, the license will fail to apply. Consequently, this ID is an important focus area when troubleshooting licensing.

To troubleshoot licensing issues, use the following method:

1. Go to shell.

2. Change the directory to /var/log.

3. Run a cat license.log | grep hostid and look for any errors.

The following Wrong hostid error is an indication that this needs to be resolved by reallocating the license with the correct...