Knowledge artifacts accessibility
In this section, we will discuss accessibility to knowledge artifacts and tools that you use so that your users can easily retrieve them quickly. Knowledge management deals with compiling, organizing, accessing, and circulating information. You plan, collect, compile, organize, and communicate to your users where and how to access knowledge artifacts. Let’s see a few good places where we can house these artifacts. There is so much software available on the market. Use types that are relevant to your organization. I will discuss some of them that I found useful. Keep one of them centralized and sync up the artifacts to other systems, as different users may be comfortable using one or more of the systems of their choice:
- Confluence: Great tool and very effective if you use an agile approach to your project. This will help all your project-related documents as well as knowledge artifacts to be in one single location.
- Salesforce: I prefer...
