Feedback rules of engagement
Regardless of how many times the team has conducted a group feedback session, it is imperative to always start by outlining the rules of engagement (ROEs). This review sets the tone for the entire conversation and focuses the team's energy on the direction intended by the team lead.
The following are some examples of ROEs:
- Leave your feelings at the door; do not take things personally.
- Each active member of the team has an equal voice.
- Treat each other with respect – don't talk over one another.
- Focus on the problem, not the individual.
- Look at one item at a time and stay on track.
- Speak openly and directly – do not talk around the issue or concern.
- Stick to the facts – for example, this action happened at this time; this event was caused by this individual.
- If it is an assumption or perception, it needs to be introduced as such.
- If you saw something happen, chances are other people...