Workspaces

The most basic interface in ServiceNow is the native view, which consists of the forms and lists that make up the core of ServiceNow’s traditional UI. While it is possible, in most cases, to use this ServiceNow native view to complete almost all tasks that are required to provide service and maintain operations, the use of the native view is less efficient than a specially designed type of interface known as a workspace.

Workspaces have been developed specifically to optimize service delivery and represent the most efficient way for Level 1 and 2 agents to engage with the platform. You should note that administrators and power users will continue to use the native view, as many of the configuration and administration features are only exposed in the native view. 

Until the Next Experience UI framework is fully integrated into all ServiceNow product workspaces, there are two types of workspaces – Legacy Workspaces (also called agent workspaces)...