How Desktop Agent works
As shown in the following image, the Desktop Agent connects with Cloud Factory and various application connectors to carry out its functions:
Let's discuss these connections briefly (note that at the time of writing, the Desktop Agent was available only for Windows OS):
- Web services: This connects with various web applications/services like ServiceNow, AWS, and SAP Business Technology Platform using APIs.
- HTML engine: This is to display popups and custom forms, and is used to customize web interfaces at runtime.
Note
To make it easier to use your automation, you can insert certain elements on the web pages using SDK classes and functions. It is an exciting feature but is beyond the scope of this book. See a demo at https://www.youtube.com/watch?v=2H6oQdPVpvM and feel free to explore it further at https://help.sap.com/viewer/dbe2687952b8433a953c6b6305429122/Cloud/en-US/6cd85f3984084ddb8b92d34cec750229...