Tracking history on reports

Reporting on current values is cool, but sometimes, we need to know the trends of certain fields.

As an example, it may be necessary for our call center to find out how the statuses of the cases change day by day or how the opportunity amount and stage vary from week to week.

Historical Tracking Reports

We can implement this kind of insight with Historical Trend Reporting or Historical Tracking Reports. If enabled, Salesforce stores certain fields value for up to 3 months (plus the current month).

Go to Setup | Feature Settings | Analytics | Reports & Dashboards | Historical Trending and enable historical trending for opportunities and any other objects you want to track. Here, we have...