The script

The UX researcher creates the script based on their conversations with the stakeholders about the main areas to be covered. The script is provided to the study participants at the start of the study and should include the following:

• Introduction
• Instructions
• Tasks
• Optional post-task or post-session questions

A sample script is provided in the appendix.

Introduction

The introduction should include the following:

• A thank-you for participating.
• A description of what will happen in the session.
• An explanation that the goal is to get honest feedback and that there are no right or wrong answers. It should include an explicit invitation to provide feedback because some cultures are more reluctant to provide feedback...