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Redmine Cookbook

You're reading from   Redmine Cookbook Over 80 hands-on recipes to improve your skills in project management, team management, process improvement, and Redmine administration

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Product type Paperback
Published in Feb 2016
Publisher Packt
ISBN-13 9781785286131
Length 322 pages
Edition 1st Edition
Tools
Concepts
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Author (1):
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Aleksandar Pavic Aleksandar Pavic
Author Profile Icon Aleksandar Pavic
Aleksandar Pavic
LinkedIn
<p>Aleksandar Pavic began his first project as a student at the Faculty of Technical Sciences, Novi Sad, Serbia where he developed Technical Faculty's first website. He later assembled a web team and graduated with BScs in computers sciences and information technology, and an MSc in product lifecycle management at the same university.</p> <p>Acting mainly as a project manager and sometimes as a developer or team leader, Aleksandar made the following notable projects possible: student nourishment IS and ERP with smart cards at the University of Novi Sad, Novi Sad Farmer Market IS and ERP, E-government system of Novi Sad, including various sub-services, a web portal of the City of Novi Sad, Los Angeles-based Usamailagent.com packet-forwarding web-application, Unival-logistics.com online business system.</p> <p>Currently, Aleksandar is employed as head of the IT services department at PUC Informatika, Novi Sad. He is involved in the following EU-funded Projects here: Sociotal, Weelive, and CLIPS.</p> <p>Acting as an entrepreneur, he stands behind www.redminegit.com, cloud hosting, and Redmine implementations.</p> <p>Aleksandar has two publications on Redmine. The first is a paper called "Project Management Using Open Source Internet Tools" in the fourth ICEIRD Conference,pp. 987-994, ISBN 978-608-65144-2-6. The second is "Monographic Publication - Master Thesis: Application of Project Management Software to Science and Educational Processes", published in Proceedings of Faculty of Technical Sciences 04/2014, ISSN 0350-428X, COBISS.SR-ID 58627591.</p> <p>While participating in projects, he acts as an open source evangelist, and he advocates usage of lean methodologies backed up by Redmine as the management software of choice.</p> <p>Aleksandar uses various management skills, such as, project management, product and service management, ISO 27000 and ITIL, Scrum and Agile methodologies, on a daily basis. He is also proficient in PHP, CakePHP, Ruby, Ruby on Rails, JavaScript, Bootstrap, C#, jQuery, Apache, Linux, Ubuntu, CentOs, Nginx, Phusion Passenger, Node.js, HTML5, Canvas, CentOS, Windows Servers, IIS, MySQL, PostgreSQL, and Microsoft SQL Server.</p>
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Table of Contents (12) Chapters Close

Preface 1. Installing and Running Redmine 2. Customizing Redmine FREE CHAPTER 3. Project Management with Redmine 4. Improving Team Performance 5. Regular and Planned Maintenance 6. Performance and System Tuning 7. Integrating Redmine with Other Software 8. Getting the Most Out of Scripts and Plugins 9. Troubleshooting 10. Making the Most of Redmine Index

Chapter 10. Making the Most of Redmine

This chapter deals with some advanced or alternative uses of Redmine, and it is more business-oriented while keeping some particular configuration how-tos. The recipes that we will learn in this chapter are as follows:

  • How to convince management to use Redmine
  • Redmine as a Helpdesk with auto-responder
  • Using Redmine as a service desk platform
  • Improving Redmine Security for ISO 27001
  • Redmine and SLA
  • KPIs inside Redmine
  • Using Redmine with ITIL
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Authors (1)

Profile icon Pavic
Pavic
LinkedIn icon Github icon
<p>Aleksandar Pavic began his first project as a student at the Faculty of Technical Sciences, Novi Sad, Serbia where he developed Technical Faculty's first website. He later assembled a web team and graduated with BScs in computers sciences and information technology, and an MSc in product lifecycle management at the same university.</p> <p>Acting mainly as a project manager and sometimes as a developer or team leader, Aleksandar made the following notable projects possible: student nourishment IS and ERP with smart cards at the University of Novi Sad, Novi Sad Farmer Market IS and ERP, E-government system of Novi Sad, including various sub-services, a web portal of the City of Novi Sad, Los Angeles-based Usamailagent.com packet-forwarding web-application, Unival-logistics.com online business system.</p> <p>Currently, Aleksandar is employed as head of the IT services department at PUC Informatika, Novi Sad. He is involved in the following EU-funded Projects here: Sociotal, Weelive, and CLIPS.</p> <p>Acting as an entrepreneur, he stands behind www.redminegit.com, cloud hosting, and Redmine implementations.</p> <p>Aleksandar has two publications on Redmine. The first is a paper called "Project Management Using Open Source Internet Tools" in the fourth ICEIRD Conference,pp. 987-994, ISBN 978-608-65144-2-6. The second is "Monographic Publication - Master Thesis: Application of Project Management Software to Science and Educational Processes", published in Proceedings of Faculty of Technical Sciences 04/2014, ISSN 0350-428X, COBISS.SR-ID 58627591.</p> <p>While participating in projects, he acts as an open source evangelist, and he advocates usage of lean methodologies backed up by Redmine as the management software of choice.</p> <p>Aleksandar uses various management skills, such as, project management, product and service management, ISO 27000 and ITIL, Scrum and Agile methodologies, on a daily basis. He is also proficient in PHP, CakePHP, Ruby, Ruby on Rails, JavaScript, Bootstrap, C#, jQuery, Apache, Linux, Ubuntu, CentOs, Nginx, Phusion Passenger, Node.js, HTML5, Canvas, CentOS, Windows Servers, IIS, MySQL, PostgreSQL, and Microsoft SQL Server.</p>
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