Creating hybrid roles

This recipe discusses the steps required to create hybrid roles in SCSM. Hybrid role members require delegation across multiple SCSM processes.

Getting ready

You need to have successfully installed the SCSM product, be a user in the SCSM Administrators role and have the SCSM console open.

Review and document the role areas required for the hybrid roles.

How to do it...

Follow these steps to create hybrid roles (roles that are combined of two or more classes):

1. Document the hybrid process role (for example, users of the hybrid role need to have access to the following: Service Request, Incident Management and Problem Management):

   Process	Process role	SCSM Security role (template)	AD group
   Service Request Fulfillment	Service Desk	Service Request Analysts	SCSM - SR Service Desk
   Incident Management	Desktop Support	Incident Resolvers	SCSM - IM Desktop Support
   Problem Management	Problem Analysts	Problem Analysts	SCSM - PR Escalation Analysts

2. In the SCSM console,...