Salesforce integration
If ExampleComp were using Salesforce, its integration surely would come with a lot of advantages.
Being able to view Salesforce data in Zendesk allows agents to make more informed decisions, but there is a lot more to it. Here are some of the other features:
Sales reps can see Zendesk tickets in Salesforce
Sales reps can send Zendesk tickets to Salesforce
Sync organizations from Salesforce to Zendesk
Sync users from Salesforce to Zendesk
Integration requirements
There are a few requirements that have to be met before we can go ahead with the integration:
You must be at least on the Zendesk Team plan
Your Salesforce organization must be at least on the Group edition
If you are using Zendesk's host mapping, you will have to set up hosted SSL also
You will need Salesforce and Zendesk admin access
Installing the integration
First, we will have to install the Zendesk for Salesforce package. Here is the direct link to the package in question:
