Part 3: Human-Centric Development

In this part, you will define and design an Experience Cloud User Experience (UX) to incorporate the whole client journey, from guided screen input to support cases to Knowledge repositories and venturing into AI Chatbots and digital marketing. You will also learn how Experience Cloud can support your users in all aspects of their client journey.

This part has the following chapters:

• Chapter 7, Leveraging Screen Flows versus Apex
• Chapter 8, Understanding Inputs – Emails, Chats, and Text Messages
• Chapter 9, Marketing Automation Setup
• Chapter 10, Leveraging Case Management and Knowledge Bases