Managing resource accounts

Resource accounts are Azure Active Directory (AD) objects (specifically disabled user objects) that can have phone numbers assigned to them. These could be for conference rooms, call queues, auto attendants, equipment, and so on.

When working with Teams, we will use resource accounts specifically for our call queues and auto attendants. Having a resource account designated for these allows us to assign call queues and auto attendant phone numbers. We'll cover the setup of call queues and auto attendants in detail later in this chapter.

First, let's look at the process of creating a new resource account.

Creating and editing a resource account

To create a resource account, do the following:

1. Go to the Microsoft Teams admin center at https://admin.teams.microsoft.com.
2. Select Org-wide settings > Resource accounts from the left-hand menu.
3. Click Add.
4. Provide the following information for the new resource account:

   Display...