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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

General Debugging

In addition to what we've discussed above, some general debugging tips and principals should be applied in order to preserve the performance of your instance, and to make your debugging as efficient as possible.

One important principal of debugging, is to check whether your script even ran. If you have access to the debugger in Istanbul, this is a simple matter of adding a breakpoint to the script and seeing if execution halts there. If not however, you may need to add an infoMessage or log statement to the script or code block which you want to know about. There is however, another way, if you're checking the execution of a business rule. The System Diagnostics | Session Debug | Debug Business Rule module can be used. This will tell you when a given business rule loads, by preceding it with an arrow ==>, and when it completes execution with an arrow pointing in the opposite direction...

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