Chapter 3. Issue Management
In the previous chapter, you saw that JIRA is a very flexible and versatile tool that can be used in different organizations for different purposes. A software development organization will use JIRA to manage its software development lifecycle and bug tracking, while a customer services organization may choose to use JIRA to track and log customer complaints and suggestions. For this reason, issues in JIRA can represent anything that is applicable to the real-world scenario. Generally speaking, an issue in JIRA often represents a unit of work that can be acted upon by one or more people.
In this chapter, we will explore the basic and advanced features offered by JIRA for you to manage issues. We will also look at some of the changes that JIRA 5 brings, which will make it more efficient to work with issues. By the end of this chapter, you will have learned the following:
Issues and what they are in JIRA
Creating, editing, and deleting issues
Moving issues between projects...
