JIRA and e-mail

E-mails have become one of the most important communication tools in today's world. Businesses and individuals rely on e-mails to send and receive information around the world almost instantly. So, it should come as no surprise that JIRA comes fully equipped and integrated with e-mail support.

JIRA's e-mail support comes in several flavors. First, JIRA can send out e-mails to users to notify them about actions being performed on their issues, to keep them updated with their issues' progress. Second, JIRA can also poll mailboxes for e-mails and create issues and comments based on its content. The third feature is the ability for users to create and subscribe to filters to set up feeds in JIRA (we will discuss filters in Chapter 9, Searching, Reporting, and Analysis). These features open up a whole new dimension on how users can interact with JIRA.

In the following sections, we will look at what you need to do to enable JIRA's powerful e-mail support and also explore the tools...