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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE FREE CHAPTER 2. Implementation Methodology 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Requirement Gathering and Analysis

This chapter will help you to understand the requirements of project management methodology and the importance of project management tools to deliver any project successfully. We will also discuss various methodologies that are used for implementing Dynamics 365 CE.

This chapter will help you to select a project methodology that's suitable for your Dynamics 365 CE project.

The main topics that we are going to discuss in this chapter are as follows:

  • Understanding requirements
  • Requirement gathering and analysis
  • Fit-Gap analysis for Dynamics 365 CE
  • Preparing a project plan
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