Data collection layer three – the business service

Observability has evolved from infrastructure and application monitoring, discussed in the previous section. However, neither infrastructure nor application monitoring has the business context of IT systems that they monitor. Due to this lack of visibility, business and product managers cannot identify the business impact due to IT system outages, the user experience of the services, and other metrics that represent the health of the services that the IT system offers.

In a modern distributed architecture, infrastructure and application layers are becoming much more opaque as organizations increasingly adopt distributed architecture, cloud platforms and containers. This architecture provides organizations with increased agility and efficiency, faster deployments, more automation opportunities, and increased collaboration. While the organizations adopt these practices, they can pretty much outsource the infrastructure and...