Chapter 9: Mapping the Future State (VSM Step 6)

1. The phases are:

   Phase 1- Customer Demand

   Phase 2 – Continuous flows

   Phase 3 – Leveling

2. To analyze customer demands for your organization's products or services to include quality objectives and lead time.
3. To improve flows so that our customers receive the right products or services, at the right time, and with the right features in the correct quantities.
4. To distribute work evenly across product lines, reduce waiting times, and eliminate batch processing (also known as working toward achieving single-piece flows).
5. Calculate Takt time by dividing net available operating time by the number of products required over time. Takt time is a measure of how often the value stream needs to deliver its products or service in order to meet customer demands. For example, a Takt time of 0.5 of a minute means the value stream must produce a new item every 30 seconds to keep up with customer demand.
6. Pitch equals...