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Delivering Time Management for IT Professionals: A Trainer's Manual

You're reading from   Delivering Time Management for IT Professionals: A Trainer's Manual Tools, methods, and strategies for delivering effective time management training

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Product type Paperback
Published in Mar 2015
Publisher
ISBN-13 9781783000920
Length 260 pages
Edition 1st Edition
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Author (1):
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Jan Yager Jan Yager
Author Profile Icon Jan Yager
Jan Yager
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Table of Contents (19) Chapters Close

Delivering Time Management for IT Professionals: A Trainer's Manual
Credits
About the Author
Acknowledgments
About the Reviewers
Preface
Introduction
1. Why Time Management Is More Important Than Ever FREE CHAPTER 2. How Efficient Are You? Self-Awareness of Your Body Clock and Work Style 3. Setting Goals and Prioritizing 4. Getting Organized 5. Identifying and Overcoming the Top 15 Time Wasters 6. Dealing with Distractions, Interruptions, and Handling Change 7. Enhancing Your Verbal and Written Communication Skills for Efficiency 8. Setting and Meeting Deadlines 9. Improving Your Work and Personal Relationships 10. Cultivating a Work-Life Balance 11. Closing the Training Appendix

How body language impacts on how your words are perceived


In one of the most famous body language research studies, the one by Albert Mehrabian, it was discovered that only 7 percent of how we communicate is through words. The rest is through non-verbal cues, what is often referred to as body language, namely 38 percent through the tone of voice and 55 percent through general body language such as gestures, posture, or facial expressions.

Perhaps you sit in front of a computer all day and except for an occasional phone call, and perhaps a short break at lunch, you have little verbal communication with others. But even during that brief phone conversation, are you frowning or smiling when you talk on the phone? I'm not referring to a webcam conversation or using "Face Time" on an iPhone. I'm talking about an old-fashioned phone call without anything visual to it. Yes, whether you are frowning or smiling may show in your voice. Of course it will show even more if you do use a webcam so you...

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