Picking or transferring your phone number

Amazon Connect gives you the option of selecting a new phone number or porting an existing number over. For this exercise, we are going to choose a new number. I recommend setting up a new number even if you are going to port over your existing one. Whenever someone migrates from a current system to Connect, it is advised to set up a new number and temporarily forward your existing number during a preliminary testing phase. This method allows you to fall back to the old system if something was missed. If you were to port your number over and then cut over, you would have no fallback. I'm not saying that you will make a mistake, but I like to err on the side of caution. Once you have done the preliminary soft launch of your call center, you can start the number porting process.

When it is time to port your number, you will need to open a support ticket to port the number. There are a couple of hoops you need to jump through to get the...