Analytics costing
There are several ways that you can extract analytics from Amazon Connect. You could use Elastic Stack or other third-party analytics and search tooling. You can also use AWS native services as well, and those are the ones that we are going to focus on in this book. I love serverless technologies. They are services where you don't need to worry about the size of servers, how and when to patch them, or even how to make them highly available. With serverless services, all you need to do is configure and use them. AWS handles all the messy stuff that doesn't add any value for you.
Since we are using these services, it won't be one-stop shopping. We are going to need some services to make it all work. The services are feature-rich but designed for a specific task. The movement of data from your Connect instance through a graphical interface has several subtasks. These tasks will each be performed by an individual AWS service. The services we will need...
