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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Establishing analysis

Configuring QuickSight to access the data is straightforward. In the next few steps, we will configure this connectivity:

  1. From the QuickSight main screen, locate the New analysis button in the upper-left corner of the screen. You can look at Figure 11.29 to identify its location:

    Figure 11.29 – Creating a new analysis

  2. A new screen will appear, which should currently be blank unless you have existing configurations deployed in QuickSight. To connect our dataset, click on the New dataset button on the screen's upper left-hand side (Figure 11.30):

    Figure 11.30 – New dataset

  3. We are looking for Athena in the list of services that are available for connection. We allowed access to S3, but we want to connect QuickSight to Athena. Locate Athena in the list of services. It should look like Figure 11.31:

    Figure 11.31 – Athena

  4. Once you click Athena, a new popup will appear, as shown in Figure 11.32. Enter a name for the data source...
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