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ServiceNow IT Operations Management
ServiceNow IT Operations Management

ServiceNow IT Operations Management: Demystifying IT Operations Management

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Profile Icon Ajaykumar Guggilla
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Can$34.98 Can$49.99
Full star icon Full star icon Full star icon Half star icon Empty star icon 3.5 (273 Ratings)
eBook Apr 2017 266 pages 1st Edition
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Can$34.98 Can$49.99
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Arrow left icon
Profile Icon Ajaykumar Guggilla
Arrow right icon
Can$34.98 Can$49.99
Full star icon Full star icon Full star icon Half star icon Empty star icon 3.5 (273 Ratings)
eBook Apr 2017 266 pages 1st Edition
eBook
Can$34.98 Can$49.99
Paperback
Can$61.99
Subscription
Free Trial
eBook
Can$34.98 Can$49.99
Paperback
Can$61.99
Subscription
Free Trial

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ServiceNow IT Operations Management

MID Server Essentials

MID Server is one of the important components in ServiceNow. MID Server is a piece of software installed on a computer at a given network. In this chapter, we will learn about how the MID Server works, MID Server installation, and MID Server configuration steps.

MID Server architecture

In Chapter 1, Introduction to IT Operations Management in ServiceNow, we covered the architecture of an MID Server. In this chapter, we will explore how to set up an MID Server in technical detail and the prerequisites needed.

Summarizing what we learnt about MID Server, ServiceNow is a SaaS-based application that requires some form of communication mechanism to be able to talk to corporate networks. MID Server plays an important role within ServiceNow as it helps various applications within the ServiceNow suite to facilitate data exchange and establish communications between ServiceNow instances and corporate networks.

MID Server is an important plugin within ServiceNow that is utilized by various applications within ServiceNow, not limited to the following various integrations:

Applications that leverage MID Server

MID Server is Java software that is installed on a compatible server within...

MID Server prerequisites

In this section, we will cover the detailed prerequisites required to set up MID Server including any license requirements.

  • Required ServiceNow plugins:
    • MID Server
  • External dependency: Ability to access networks without any restriction
  • System requirements:
    • Operating system:

Windows physical or virtual server with the operating system 2003, 2008, and 2012

Linux physical or virtual server

  • System suggested configuration:
    • 4 GB of available RAM with minimum 500 MB of disk space
  • Role requirements
    • MID Server user role
    • System administration of the server to install the actual MID Server
  • License requirements: None

Now that we have gone through prerequisites for MID Server, let's now explore in detail step-by-step procedures to begin checking the prerequisites.

MID Server configuration and setup

Let's explore the steps required to configure MID Server connection prerequisites:

First step is to set up users and roles for MID Server. MID Server uses users and roles to interact with the ServiceNow instance through the SOAP web service. Best practice is to create individual user accounts for each of the MID Servers in the network that need to have a mid_server role to be able to access the restricted tables within ServiceNow.

Creating a MID Server role

Download the MID Server installation:

  1. Log on to your server where you intend to install the MID Server.
  2. Open the supported browser and log on to the ServiceNow instance, which is usually the developer instance.
  3. Log on to the ServiceNow instance with your credentials.
  4. On...

MID Server installation

Follow these steps to install the MID Server:

  1. Create two folders in the root drive (example C: or D:)
  1. Create a folder called MID Server in the root, the path to the folder will look like C:MID Server.
  2. Now create one more folder called MID Server 1 inside the newly created folder MID Server, the path to the newly created folder will look like C:MID ServerMID Server1:
  1. Extract the downloaded installation to the folder: C:MID ServerMID Server1
  1. After extraction you will see a folder called agent:
The steps we have seen so far are common for a manual and automated installation. Now let's see the required steps for manual installation and we will later explain automated installation.

MID Server manual installation procedures

  1. Open...

MID Server architecture


In Chapter 1, Introduction to IT Operations Management in ServiceNow, we covered the architecture of an MID Server. In this chapter, we will explore how to set up an MID Server in technical detail and the prerequisites needed.

Summarizing what we learnt about MID Server, ServiceNow is a SaaS-based application that requires some form of communication mechanism to be able to talk to corporate networks. MID Server plays an important role within ServiceNow as it helps various applications within the ServiceNow suite to facilitate data exchange and establish communications between ServiceNow instances and corporate networks.

MID Server is an important plugin within ServiceNow that is utilized by various applications within ServiceNow, not limited to the following various integrations:

Applications that leverage MID Server

MID Server is Java software that is installed on a compatible server within the corporate network, this makes the communication secure enough to talk to...

MID Server prerequisites


In this section, we will cover the detailed prerequisites required to set up MID Server including any license requirements.

  • Required ServiceNow plugins:
    • MID Server
  • External dependency: Ability to access networks without any restriction
  • System requirements:
    • Operating system:

Windows physical or virtual server with the operating system 2003, 2008, and 2012

Linux physical or virtual server

  • System suggested configuration:
    • 4 GB of available RAM with minimum 500 MB of disk space
  • Role requirements
    • MID Server user role
    • System administration of the server to install the actual MID Server
  • License requirements: None

Now that we have gone through prerequisites for MID Server, let's now explore in detail step-by-step procedures to begin checking the prerequisites.

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Key benefits

  • • Written to the latest specification, it will cover basic to advanced concepts and architecture.
  • • Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record.
  • • Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results.

Description

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.

Who is this book for?

The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM.

What you will learn

  • • Step by step guide in setting up each features with in ServiceNow ITOM
  • • Install and configure the required application or plugin
  • • Integrate with other provider services as deemed appropriate
  • • Explore Orchestration capabilities and how to analyze the data
  • • Learn about the ServiceNow graphical interface
  • • Integrate with other applications within ServiceNow
  • • Aims to cover the fundamentals concepts to advanced concepts
  • • Best practices and advanced features

Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Apr 27, 2017
Length: 266 pages
Edition : 1st
Language : English
ISBN-13 : 9781785889813
Vendor :
ServiceNow
Tools :

What do you get with eBook?

Product feature icon Instant access to your Digital eBook purchase
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want

Product Details

Publication date : Apr 27, 2017
Length: 266 pages
Edition : 1st
Language : English
ISBN-13 : 9781785889813
Vendor :
ServiceNow
Tools :

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Table of Contents

8 Chapters
Introduction to IT Operations Management in ServiceNow Chevron down icon Chevron up icon
MID Server Essentials Chevron down icon Chevron up icon
Configuration Management Using ServiceNow Discovery Chevron down icon Chevron up icon
Creating and Managing Dependency Views Chevron down icon Chevron up icon
Cloud Management Chevron down icon Chevron up icon
Automation Using ServiceNow Orchestration Chevron down icon Chevron up icon
Exploring Service Mapping Chevron down icon Chevron up icon
Monitoring Using Event Management Chevron down icon Chevron up icon

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