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ServiceNow Cookbook

You're reading from ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781785880520

Length 376 pages

Edition 1st Edition

Tools

ServiceNow

Concepts

IT Service Management

Authors (2):

Dustin Turner

Ashish Rudra Srivastava

View More author details

Table of Contents (8) Chapters

Preface

1. Getting Started with Service-Now FREE CHAPTER

2. Performing Core Configuration and Management Tasks

3. Building Data-Driven Application

4. Configuring Alerts and Notifications

5. Building and Configuring Reports

6. Creating and Configuring Workflow Activities

7. Auditing and Diagnosing Service-Now

Viewing and running reports

Service-Now can provide reports in Excel, PDF, and image formats, but regarding business reporting, where business heads, managers, or executives ask for reports, Service-Now reporting seems to be weak. It is worth including a few scenarios here: Every company has their own format or reporting template, which may include a logo, styles, color combination, or reports on different report sheets in the same Excel workbook; this kind of reporting is not feasible from Service-Now. In this recipe, you will see how to view and run already existing reports in the Service-Now environment.

Getting ready

For this recipe, you need an active Service-Now instance and valid credentials or a valid role. If you have a role as an admin, ITIL, report group, or group admin, then you can access Service-Now reports.

How to do it...

Open the standard browser and type web address of Service-Now.
Log in to service-now using your credentials.
In the search box, type reports, and Service-Now...

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Authors (2)

Turner

Turner

Contacted on 06/10/2015

See other products by Turner

Ashish Rudra Srivastava

Ashish Rudra Srivastava

Ashish Rudra Srivastava is an ITIL and ServiceNow Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM, and Infrastructure management implementations and solution delivery. He works as a ServiceNow consultant, developer, and trainer and has trained numerous industry professionals in ITSM tools such as ServiceNow, BMC Remedy, and JIRA in the administration, development, and implementation arenas. He is a strategic partner to clients in the insurance and banking domains.

See other products by Ashish Rudra Srivastava

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