Attaching a workflow with the service catalog

You should know that there are three ways to raise any request: By the service catalog, record producer, or order guide. However, primarily for fulfilling request requirements, the service catalog should be used. For maintaining a process in the service catalog, a workflow is attached with it.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

1. Open any standard web browser and type the instance address.
2. Log in to the Service-Now instance using the credentials.
3. On the left-hand side, types maintain in the search box and Service-Now will search Maintain Items module for you now under Service Catalog application select Maintain Items module as give in the following screenshot:

Service Catalog Maintain Items

4. You will now see a list of catalog items. If you want to attach a new workflow with the catalog item, then you can click on any catalog item but for now let...