Creating a new e-mail notification

Standard communication is necessary for the end user. This recipe will show you how to create a new e-mail notification for end users, IT staff, stakeholders, and so on.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.

How to do it…

1. Open any standard web browser and type the instance address.
2. Log in to the Service-Now instance using the credentials.
3. On the left-hand side in the search box, type system notification:

The search system notification application

4. Now you will be able to see the SystemNotification application on the left-hand side:

The System Notification application

5. Click on the Notification module. You will be able to see all the out-of-the-box notifications provided by Service-Now:

System notification configuration records - List View

6. In order to create a new notification, click on the New button. You will be redirected to the notification configuration page and you can configure...